Featured Webciety Partner: Hiive Systems
What we do
Hiive Systems builds web-based software that helps
staff in professional services companies to provide more efficient,
coordinated and consistent service delivery for clients. Through our
easy to use and flexible tools, we make it easier for managers to track
the performance and progress of their business, which in turn affects
growth and profitability. We track the day-to-day work that goes on in
a client service business, increasing the visibility and control of
managers, while empowering their highly paid staff.
How we do it
Affinity has been developed specifically for the needs of
service-oriented organisations. While information technology advances
in recent decades has seen many industries transformed, large parts of
the service sector have little more than email & spreadsheets as
management tools. We make it easier to manage service delivery for
organisations from small business through to public companies, as well
as the government & education sector.
With a focus on
ease of use and automation, Affinity gives users the benefit of
instant, searchable access to client interactions, documents and
important information. With a core database suitable for managing both
company and individual contacts, Affinity is suitable for managing
service delivery for both B2B and B2C focused companies, as well as
hybrid service provision, particularly common in the government and
education markets.
Affinity also has a wide range of
optional modules to help organisations to manage campaigns, prospects,
events, memberships, issues, contracts, invoices, property, ownership
and more.
Provided in either hosted or installed modes,
Affinity is a proven service & client tracking solution used by
companies from small to publicly listed, as well as in government and
education.
In addition to its client management functions,
Affinity helps service company staff better manage their service
efforts with integrated workflow and task tracking that helps
organisations to work in a more consistent, transparent and coordinated
manner. Using centralised workflow tools and an online messaging
architecture, Affinity unlocks business value by increasing team
efficiency and improving customer service levels.
Hiive Systems, the company behind Affinity, is an agile and fast growing start-up, with customers, revenue and a track record. Spun out from award-winning web services company, Internetrix - a Google partner - Hiive Systems is currently being used daily by hundreds of users. With servers and (expansion plans) in the United States and China, to supplement its client base in Australia, Hiive Systems is well positioned to take its proven domestic track record to the world.
Visit Hiive Systems
