Featured at Webciety 2009 : Hiive Systems

What we do
Hiive Systems builds web-based software that helps staff in professional services companies to provide more efficient, coordinated and consistent service delivery for clients. Through our easy to use and flexible tools, we make it easier for managers to track the performance and progress of their business, which in turn affects growth and profitability. We track the day-to-day work that goes on in a client service business, increasing the visibility and control of managers, while empowering their highly paid staff.

How we do it
Affinity has been developed specifically for the needs of service-oriented organisations. While information technology advances in recent decades has seen many industries transformed, large parts of the service sector have little more than email & spreadsheets as management tools. We make it easier to manage service delivery for organisations from small business through to public companies, as well as the government & education sector.

With a focus on ease of use and automation, Affinity gives users the benefit of instant, searchable access to client interactions, documents and important information. With a core database suitable for managing both company and individual contacts, Affinity is suitable for managing service delivery for both B2B and B2C focused companies, as well as hybrid service provision, particularly common in the government and education markets.

Affinity also has a wide range of optional modules to help organisations to manage campaigns, prospects, events, memberships, issues, contracts, invoices, property, ownership and more.

Provided in either hosted or installed modes, Affinity is a proven service & client tracking solution used by companies from small to publicly listed, as well as in government and education.

In addition to its client management functions, Affinity helps service company staff better manage their service efforts with integrated workflow and task tracking that helps organisations to work in a more consistent, transparent and coordinated manner. Using centralised workflow tools and an online messaging architecture, Affinity unlocks business value by increasing team efficiency and improving customer service levels.

Where we came from
Hiive Systems, the company behind Affinity, is an agile and fast growing start-up, with customers, revenue and a track record. Spun out from award-winning web services company, Internetrix - a Google partner - Hiive Systems is currently being used daily by hundreds of users. With servers and (expansion plans) in the United States and China, to supplement its client base in Australia, Hiive Systems is well positioned to take its proven domestic track record to the world.

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